Utilization and Outcomes Management Department

Medical Center Hospital provides a variety of assessment and resource services through our Utilization and Outcomes Management Department (UOM). This dedicated group of social workers, nurses and support staff work in conjunction with patients, families, physicians, other hospital staff and community providers. Their primary goal is to assure that appropriate care is delivered at the appropriate time by the appropriate provider at the most reasonable cost.

The health, social situation and discharge needs of our patients are assessed to help identify any potential needs and develop an appropriate plan of care. Patients and families can utilize our UOM Department to help identify community resources to provide service after discharge from the hospital. This can help ensure that the patient's needs are adequately and safely met, even when they are no longer under the care of Medical Center Hospital.

Our UOM Department can also assist community members with information and paperwork for Advance Directives, assist with long-term care placement arrangements, and provide information for end of life care options. For more information, please call the department at (432) 640-2890.

If any issues are not resolved to your satisfaction, please notify:

Texas Department of State Health Services (DSHS) at 1-888-963-7111
Joint Commission on Accreditation of Healthcare Organizations (JCAHO) at www.jcaho.org or 1-800-994-6610.

Utilization and Outcomes Management Department

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